A person walking outdoors near a small tree and a winding river, with dashed lines overlaid on the image labeled 'plan +', 'realize +', and 'dream +'.

Elegant handwritten signature with the word 'echo' in cursive black ink.

I didn’t set out to become a consultant. I set out to build something that worked.

I did that, and now I’m excited to help others do the same. If you own or are building an independent lodging property and want a clear read on your business — financial, operational, or strategic — I can help you get there . . .

dream, plan, realize.

For seventeen years, I owned and operated a 16-room New England inn. When I bought it, it was a traditional bed and breakfast. Over time, we grew it into a boutique inn with a full restaurant and a reputation for thoughtful hospitality. As both a hub of the community and a favorite destination of overnight guests, we created a space of sophisticated warmth.

Room revenue more than doubled. Food and beverage grew from zero to half a million dollars annually. But more importantly, the business became steady, resilient, and clear about what it was — and what it wasn’t.

I know what it feels like to

wonder if you’re charging enough
carry staff problems longer than you should
debate whether adding new revenue streams will save you or sink you
love the business and resent it in the same afternoon
lie awake doing math.

I don’t consult from theory. I consult from experience, the kind that comes from standing in the kitchen at 6:00 a.m. and reviewing the P&L at 10:00 p.m. If you own or are building an independent lodging property and want a clear read on your business — financial, operational, or strategic — I can help you get there.

A black and white photo of a large, two-story house with a porch, black shutters, and hanging plants. There is a white picket fence in front with a sign that reads 'One Sixty Five' and 'The Inn on Park Row'.

Line drawing of a woman holding a serving tray with her right hand, with her face not visible, and long dark hair on the right side of the image.

Packages

Service Standards & Training Reset

Overview

Hospitality is not buildings and food. Hospitality is people and how those people make you feel. Exceptional hospitality isn’t a secret recipe, but it requires clear guidance. Most service issues come from unclear expectations, not lack of effort. Over time, standards drift and staff are left guessing what “good” looks like. This work resets service standards with clarity but without micromanagement.

New Owner Foundations Package

Overview

This package is designed for new owners of small inns and B&Bs who are entering the business without prior hospitality experience and want to start on solid footing. This advisory helps owners enter their new roles with confidence and avoid costly rookie mistakes.

Illustration of a two-story building with a pink upper level, large glowing windows, and a lit entrance door, with a leafless tree in front.

A sketch of a round dining table with six chairs, and a blue vase with pink flowers on top.

Food & Beverage Advisory

Overview

A food and beverage program can greatly enhance the guest experience, but if not done properly it can quietly drain time, labor, and attention. This advisory work helps owners clarify what role food should play at their properties, apply restraint where complexity has outpaced the return, and determine a path for growth if warranted.

Learn more